SO Update, Partial Transfers, Returns

The former video on SOs is out of date. This update describes what the changes are. Additionally, you'll learn how to do a partial transfer. This is what happens when the customer needs to come back again, or several times in order to get all of their order. You'll learn about the returns policy -- what you can and cannot return -- and when you need to get a manager involved. You'll also see how you complete a return.