A/R 401 How to manage Digital Credit Apps

Identify the Need:

Determine whether a credit application needs to be sent out due to outdated information or for a new customer applying for credit.

Accessing Digital Credit Applications:

Navigate to the digital credit application hyperlink in the drive.

Click on the provided link to view the digital credit application form.

Preparing the Email:

Craft a polite email introducing the purpose of the credit application.

Clearly state who the email is from and what information is being sought.

Include the hyperlink to the digital credit application form in the email.

Credit App Star Stone

https://www.starstonesales.com/credit-application

Credit App American Stone

https://www.american-stone.com/credit-application

Sending the Email:

Send out the email containing the credit application link to the customer. Generally for a returning customer, you will send this email to the A/P contact on the customer card.

Receiving and Processing Submitted Applications:

Once the customer submits the credit application,

• It should automatically appear as a task in the accounts receivable system.
• Verify the completeness of the submitted application.
• Ensure the customer has signed the agreement.
• If necessary, follow up with the customer for missing information.

Updating Customer Information:

If it's a new customer, proceed with running their credit and contacting trade references if required.

For existing customers, update the credit application tab on their customer card with the submitted application.

Handling Credit Application Updates:

If updating an existing customer's credit application,

• Check if they need their credit application updated.
• Enter today's date to indicate the update in the system. https://docs.google.com/spreadsheets/d/1vhpoyaUVwFP4VJPorMXFV68rYY96gf-Cdp6OGQQtrDU/edit#gid=986238230

• Update the status to reflect whether a new credit application is required.

Automated System Update:

Ensure the system is set to automatically update the need for a new credit application after a certain period, typically two years.

Additional Procedures:

Refer to separate resources/videos for specific procedures on reaching out to trade references and running credit checks through NACM.

Conclusion:

Confirm completion of the necessary steps for sending out credit applications and updating customer information. Log completion on Task. Mark task as DONE.